Working with us
What's the smallest engagement you take on?
Most retainer clients start at $3,500/month for a focused channel (social or email). Project-based work — like a brand identity or a website — typically starts at $7,500. We're happy to scope down to a single audit if you just want a second opinion.
Do you take on one-off projects, or only retainers?
Both. About 60% of our work is retainer-based and 40% is project-based — websites, brand identities, video shoots, and event coverage. Many clients start with a project and move into a retainer afterward.
Who actually does the work?
Sondra leads strategy and creative direction on every account. She works with a tight bench of senior designers, writers, photographers, and editors — many of whom she's collaborated with for a decade. No junior account managers. No outsourcing your account to someone learning on your dime.
Are you taking new clients right now?
We take on a small number of new clients each quarter to protect the quality of every engagement. The best way to find out is to send a quick inquiry — we'll either book a call or let you know when we have an opening.
Where are you based, and do you work with clients outside Arizona?
We're based in Scottsdale, Arizona, but the majority of our clients are remote — across the US and a handful internationally. We travel for events, shoots, and quarterly strategy sessions when it makes sense.
Pricing & contracts
How does pricing work?
We quote a flat monthly fee for retainers and a flat project fee for one-off work. No hourly billing, no surprise invoices. Once we scope the work, the number doesn't move unless you ask us to expand scope.
What's the typical contract term?
Retainers are typically a 90-day initial term and then month-to-month with 30 days notice. Projects have a defined scope and timeline. We don't lock anyone into long-term contracts — if we're not delivering value, you should be free to walk.
Is paid ad spend included in your fee?
No — ad budgets are paid directly to the platforms (Meta, Google, etc.) on your card so you maintain full control and visibility. Our management fee covers strategy, creative, optimization, and reporting.
Do you offer a guarantee?
We don't promise specific outcomes (anyone who does is bluffing), but we do guarantee transparency, communication, and craft. If we're not delivering on those, we'll talk about it openly and make it right.
Process & deliverables
How long does it take to launch?
Discovery to first deliverable is usually 3–4 weeks for retainers, 4–8 weeks for websites, and 8–12 weeks for full brand identity systems. We share a clear timeline in every proposal.
How often will we communicate?
Standing weekly check-ins (Zoom or async, your call), monthly strategy reviews, and same-day responses on weekdays via Slack or email. You'll never wonder what we're up to.
What do I need to provide?
Honest answers in our discovery call, access to your platforms (we'll send a checklist), and a single point of contact for approvals. We handle the rest.
Do you handle the photography and video, or do I need to provide assets?
We can do either. We have an in-house photo and video team for shoots, and we're equally happy working with assets you already have or sourcing from your existing photographer.
What if I want to bring our work in-house later?
Great — that's often the goal. We document everything and offer optional handoff packages with training, SOPs, and templates so your in-house team can run with what we built.
